About Us

Coronavirus COVID-19 update

Wednesday 13 May 2020 

Coronavirus COVID-19 continues to disrupt life for everyone. We are working hard to limit the impact it has on our ability to provide essential services for everyone with mental health problems. Given the guidance on 10 May, we are now working with our partners and service commissioners to plan how to expand our service provision safely and within the limits of government guidance.

We’ll use this page as an information hub and will keep adding new information where we need to as the situation develops. We will also add news stories as we receive information and advice. 

Summary of latest government coronavirus advice

  • Stay at home
  • If you have a job that means you can’t work at home, you can return to work if it is safe to do so
  • You can go outside for food, health reasons, work that cannot be delivered from home and to exercise. There is no limit on the amount of daily exercise.
  • Sit 2 metres (6ft) away from other people
  • Wash your hands as soon as you get home


We all have an important role in reducing the spread of the virus. We can do this by following NHS guidance, specifically:

  • Washing and drying your hands thoroughly, with soap and warm water, for around 20-30 seconds whenever you come into or before you leave a Mind office or shop (you can find a poster on good hand-washing technique here)
  • Using a tissue if you need to cough or sneeze (not your hands)
  • Avoiding touching your face without washing your hands
  • Clean and disinfect regularly touched objects and surfaces using your regular cleaning products to reduce the risk of passing the infection on to other people.

Keeping well 

For anyone who may be feeling anxious about coronavirus please click here for information and advice. You can also read our regular news updates here

How we’re dealing with coronavirus

In light of the UK Government’s guidance issued on 23 March 2020, on 24 March we: 

  • Closed the Westminster office. This means that all our project sites and offices are now closed
  • Reviewed key worker status and issued letters to those members of staff who meet key worker criteria
  • Undertook a further review of how our services were delivered 


Following this review the majority of our services started working via digital channels and the telephone. Based on our review of risk and need, a small number of services continued to be delivered face-to-face and follow the UK Government guidance on social distancing. Again based on our review of risk and need, a small number of services closed on 17 March closed until further notice.

Following the UK Government’s guidance issued on 10 May 2020, our primary concern continues to be the safety of our colleagues and service users.

Our offices and non-critical services will continue to remain closed until at least 1 June 2020. This date may be extended based on medical advice and government guidance.

In the meantime, we have started considering plans to reopen our offices and some non-critical services this summer. We are also considering how and when to bring services currently being delivered digitally or via the telephone back to face-to-face delivery. These plans and timings will be subject to medical and government advice.

Keeping you updated 

As this is a fast-moving situation with guidance being updated frequently, we will keep you informed if there are any changes to our plans via this page.

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